General Terms & Conditions

Applicability: These terms apply to all orders, whether made online or verbally.

Acceptance: By ordering from us, you agree to these terms.

Customers: This includes both individual consumers and businesses.

Order Process: Our product listings are invitations to treat, not offers. When you place an order, it is a request for a contract.

Order Confirmation: After you order, we will send an email confirming your order details. The contract is formed when you receive this email.

Prices: Listed including value-added & import taxes. Shipping costs may be extra.

Payment Methods: We accept various methods, including credit cards and direct bank transfers. Transactions can be in USD, EUR, or GBP.

Delivery Address: We ship to the address you provide.

Incoterm: We use the Delivered Duty Paid (DDP) rule. We therefore assume all responsibilities and costs for delivering the parcel to the address you provide.

Shipping Costs: The cartridge listed prices include all shipping and custom duties. We handle all export and import formalities, fees, duties, and taxes, ensuring a hassle-free delivery right to your doorstep.

Insurance and Liability: We may insure shipments. If there is shipping damage, please report it to us within 24 hours. We are responsible for delivering a fully functional product to your doorstep.

60 Days Money-Back Guarantee: Return any product within 60 days of receiving the package, no questions asked. For ease of processing, please use the original packaging.

Return Costs: Returns are at your expense and risk.

Refund Process: If the return is valid, we will process your refund within 30 days of receiving and inspecting the product.

Warranty Coverage: We offer repair or replacement for warranty claims.

Warranty Period: Minimum 12 months, varies by product.

Exclusions: Warranty doesn’t cover damages from misuse, external factors, or unauthorized repairs.

Limited Liability: We are not liable for indirect damages, except in cases of gross negligence or intentional harm.